HTC Touch – Design Problem??

Please read my post below on my experience buying an HTC Touch and subsequent interactions with the support folks. It was not a pleasant experience (to put it mildly). Anyways,  one of things that blew me away was the fact that the cost of repairing the corrosion on the board was Rs 13K whereas the cost of the new phone was Rs 14K – which means pretty much everything other than the outer shell needs to replaced (including the touch screen). Does this mean there is a design problem with HTC Touch? If everything is crammed onto a single board, you have no choice but to replace the entire board. Isn’t it better to cough up another 1K and a buy a new phone. I am not sure what the HTC strategy is – but this is really not in favor of the customers.


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